Located in Montreal Chinatown,
This is just tip of the iceberg; the menu also features a bevy of Szechuan,
A bit different from other restaurants,
Covering a large space of 6000 square feet, the restaurant is perfect for intimate meals and large group gatherings, such as weddings, a feast to celebrate the birth of a child, and birthdays. Remember to make a reservation in advance though as there are many days when the restaurant gets packed.
The busiest day of the week at the restaurant is Sunday when diners flock to the restaurant, trying their favorite dim sum dishes. On that day, a large team of 30 staff stand by to handle the orders, refilling the tea on each table and working their hardest to ensure good service.
Most people in
Kwan immigrated to
Customer support is very important to me because it spells the difference between success and failure,” Kwan says.
Some restaurateurs trying to run a business in a foreign country are faced with a slew of problems, such as discrimination, cultural barriers, and poor brand recognition. After years of hard work, Kwan has managed to engage the community through catering, donating to local charities, and also sponsoring events throughout the city.
“We seldom advertised or offered discounts, instead, gaining word-of-mouth recognition and solid reputation through donating food to needy people. We are glad that we are able to make a contribution to the community,” Kwan says.
Catering has proven to be an effective way to broaden the scope of the restaurant’s business and also attract more customers. Word of mouth has made
“These events are attended by a lot of potential customers. Guests of one event may come to us later when they want to hold a function of their own,” Kwan explains.
Another key to keeping a longstanding relationship with the customers according to Kwan is to respect them and always be open to changing things based on customer feedback. Kwan often chats with customers, asking how the meal is, and whether there is anything that can be improved. In addition, the staff checks online reviews in an effort to stay current with customer preferences. This attention to customer needs has paid off and now some of the more popular dishes are those that have been slightly modified based on customer feedback.
Despite an economic slowdown along with rising food costs and shrinking profits, Kwan still manages to see things in a positive light. “One benefit of the recent economic issues has been that now, most people now choose to dine in Chinese restaurants because of their good value,” Kwan says. “We always make sure that every customer is satisfied with their meal.”
Message from the Owner
At
Location: 1111 St-Urbain Unit M5,
Phone: 514-878-2888
Offers: Dine-in, Take-out
Cuisine: Cantonese Cuisine, Dim Sum,
Signature Dishes: Peking Duck, Lobster with Ginger and Scallion, Salt & Pepper Seafood Plate, Wor-Shui-Guy, Dried Scallop with Garlic
Year of Establishment: 1980